Made-to-Order Gowns & Veils

All of our gowns and veils are made to order and crafted specifically for each bride. As such, we are unable to offer refunds or exchanges on these items. We recommend contacting us if you have any questions before placing your order—we’re here to help guide your decision.

Final Sale Items

Items listed as Final Sale cannot be returned, refunded, or exchanged under any circumstances. This includes:

• Earrings (for hygiene reasons)

• Veils (made-to-order)

• Sample sale items (as-is, final purchase)

Please choose carefully and reach out to us if you need help with sizing, fit, or styling before purchasing.

Accessories Refund & Exchange Policy

This policy applies to online purchases of jewellery, shoes only. For any purchases made in-store, including during appointments, please refer to our in-store terms or contact our team directly.

Earrings

Due to hygiene regulations, all earring purchases are final and non-refundable. We are unable to accept returns or exchanges for any earrings.

Veils

Each veil is made to order, tailored specifically for your bridal look. For this reason, veil purchases are final sale and cannot be returned or exchanged.

Shoes & Necklaces

Shoes and necklaces purchased online may be returned or exchanged within 14 days of delivery, provided the following conditions are met:

• Items must be unworn, in original condition, and returned in their original packaging

• Return postage is the responsibility of the customer

• We recommend using a trackable shipping service, as Hope X Page is not liable for returns lost in transit

• Refunds will be issued for the item only; shipping fees are non-refundable

Sample Sale Purchases

All sample sale items are sold as-is and are final sale. No refunds or exchanges will be accepted. If you're unsure about fit or condition, we encourage you to reach out before purchasing or book an appointment to try the piece on in person.

Need Help Choosing?

We understand that shopping online can sometimes feel uncertain—especially for something as special as your bridal accessories. To help you shop with confidence, we offer accessories appointments in-store where you can view and try on selected items (excluding earrings).